Time to show off my age, Lets talk service, I can remember when you would pull into a "service station" young men in white uniforms would come to your car and ask "Fill ‘er up?" and the other would be looking under the hood checking oil and hoses, then he would check the tore pressure and look under the car,. While he was doing that the first one who was filling your tank was washing your windshield and checking the wiperblades. Gas cost $.35 a gallon and price wars put the price down to $.11 cents at times in a battle for your business and loyalty. Ahh, Those were the days.
When you went to the theater a person sold you the ticket, some one took the ticket, gave the stubs back and an Usher took you to your seat. And that seat cost you $.50 cents.
The Gas Company Fixed appliances and sold them too. The Television store would deliver 1 or 2 sets to your house and let you sample them in your home to see which you liked best.
Yes that was service, What happened in the 1970’s changed the way we did thisngs with Department stores turning into K-Mart or Wal-Mart. The face of service is different than it was 40 years ago and I think we should go back a few years and revisit how we do things.
we should always greet our customers with a friendly smile and in a very short time. If they wait for more that a minute they tend to get angry.
If we don’t have what they want (as far as an answer) we Better go find the resolution to their issue while they are on the phone. Or be able to give them a time frame as to when it can be.
Always end a call asking if there is anything else and Thank you.
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I think the presence and permeation of technology into our society has robbed us of patience and true service. Because there are so many of us in the masses of consumerism, it's hard to provide what was such a personalized level of service then. I never knew service to that degree before, so I find it hard to imagine companies would be so willing to battle for your business.
But when you think about it, ParentLink provides that attention that is quickly being swept under in the industry. We offer a product that is customizable to a customer's needs. Likewise in Support, we should make clients feel like they are receiving the attention they deserve.
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