Borrowed Buzzwords

I was given some News letters to look over about Customer service, I found some Material that we can play with. Now I know that you readers do not usually answer me back but I have a Challange
I got these Buzzwords from http://www.buzzwhack.com/inside/mostfun.htm
and my challange is to come up with some of your own. I want you to send me yours and If they are good I will post them here.
So here goes.
1. blamestorming: A group process where participants analyze a failed project and look for scapegoats other than themselves.

2. Death by Tweakage: When a product or project fails due to unnecessary tinkering or too many last-minute revisions.

3. BMWs: Bitchers, Moaners and Whiners.

4. clockroaches: Employees who spend most of their day watching the clock - instead of doing their jobs

5. plutoed: To be unceremoniously dumped or relegated to a lower position without an adequate reason or explanation.

6. prairie dogging: A modern office phenomenon. Occurs when workers simultaneously pop their heads up out of their cubicles to see what's going on.

7. carbon-based error: Error caused by a human, not a computer (which we assume would be a silicon-based error).

8. menoporsche: Male menopause. Symptoms include a sudden lack of energy, crankiness and the overpowering urge to buy a Porsche.

9. adminisphere: The upper levels of management where big, impractical, and counterproductive decisions are made.

10. deja poo: The feeling that you've stepped in this bull before.

11. bobbleheading: The mass nod of agreement by participants in a meeting to comments made by the boss even though most have no idea what he/she just said.

12. ringtone rage: The violent response by cube mates after hearing your annoying cell phone ringtone for the 15th time.

13. muffin top: The unsightly roll of flesh that spills over the waist of a pair of too-tight
The above are taken from
http://www.buzzwhack.com/inside/mostfun.htm

Garage Wars.. The Saga Continues!

We last left our hero battling the insurance company with nothing more than this blog and a sharp whit.
They caved in and sent a paltry sum for the items that burnt up and let me start with the contractor selection. We found the one we wanted and with all the paper work submitted I am Pleased to announce the demolition started this morning. I can’t wait to see what else will happen. There is much planning in the works and some cash to take care of it plus I squeezed a little more out of the evil dominion of the insurance company.
I know that there will be more excitement when they take their time to pay out but waiting is becoming commonplace with us. I don’t like being a pain in the ass but having all this customer service experience is paying off handsomely, you see I can be a good customer that rolls over when the cheats say so or be as stubborn as hell when I desire. I desire a lot. I demand a lot too. When you are met with someone like myself what do you do? If you have been following the story here I hope that you have learned a thing or two about the customer experience. How we treat them is as important as how we face their issue.
If you greet them with contempt they hate you from the first words and there is no recovery from that. If they become annoyed with the process (just not moving as fast as they like) and it is within your control to stick a fire under the department that is handling the issue do it and make a star out of yourself. We do this at home, so why not at work?
Whining won’t help! We have some clients that call in , they have an issue that requires special assistance, they get upset that it cannot be resolved over the phone and will have to wait (sound familiar?) you handle the call then dispatch the issue to where they will get the assistance they need. They in turn call the person responsible for the product and tell them “I don’t think they (us) are taking my problem seriously and the are blowing me off. The fact of the matter is you are doing exactly what you are supposed to do and everything that can be done is being done…just not right now. As they demand. I worry about these people! They can make life difficult, but the are at the same time making the problem more difficult for themselves by saying to their supervisor I don’t feel important enough. When they find out the solution is a whole system wide detail and involve more than their issue and would be best served in a complete solution (not a partial one) they have just placed egg on their faces and feel the fool. Now they really hate you for doing your job. I go home each day confident that I have done all I can do to please these people, that is all I can do. They go out of their way to make it harder to do what you do, in the long run have made them selves tired by making more work causing trouble for everyone involved. My recent experience is no exception, I am tired of the fighting but in order for my family to get what was ours back in good working order and as nice as it once was. I have to fight and yell to the windmills in order to accomplish what I need done. So have I walked in these customers shoes? Do I know their frustration? Can I be of better service to them? Yes!

was it 5 minutes ago? or 25 years ago?

Time is a funny thing, Time passes slowly for something’s while it whizzes by in another respect.
I am looking back at what amounts to about 5 minutes ago. I said I Do 25 years ago today. My wife and I have managed to raise 2 fine children and adopted a third, we talked the other night about our lives together and came up with where did the time go. We lived in the same apartment for 16 years and don’t remember most of it and yet we remember it all. We had plenty of good things happen to us and some bad. For the most part all has been well in our home and yes, Life is good.
I met my wife while helping a friend move to his new apartment, back home in Pomona. I knew what I wanted the moment I saw her. Her big smile and brown eyes captivated me from the beginning!
When I first spoke to her I asked are you from here? She said no just here living with my sister. “Well where are you from?” I am from Salem! She exclaimed with great pride. I asked the typical question Massachusetts or Oregon? Her reply was Utah… see? NO HORNS!. I was hooked!
Let me step back a few months before I met Dianna. I was traveling back to California from Wisconsin where I had spent the coldest winter of my life. 60 degrees below zero some days and more snow than I had ever seen in my life. As the bus passed through Utah I saw a sign for the Budget Fuel Stop in a place called Payson.
I remember this because I thought to my self “I wonder what kind of girl come from Payson? I would have to return one day to see!
After meeting Dianna and being inseparable for 3 months, She came home to visit with her grandmother who was ill. She and her sister came back only to leave again. I was heart broken that she did this. So a few months passed a failed relationship had come and gone (she wasn’t my Dianna) and I called her up. I pled my case this way “ I love you, I miss you! What are you going to do about it?”
She told me she was in love with me too. When asked should she come back to California? Or Me here to Utah or can we meet in the middle? The discussion was short! I came here. When the bus got off the freeway the first stop was the Budget Fuel Stop! I guess my passing thought paid off, as I know what kind of girl comes from Payson. The best kind!.
I have gone through many changes since then, I was an Appliance repair man, A guinea pig for a drug study an Auto mechanic and shop manager and now a computer technician. A Boyfriend, a father and Husband, Grandfather. The Jobs get better and so does life.
To my surprise I have lived most of my life here (longer than anywhere else) I have grown in so many ways and learned to love (most importantly) This sounds like a lot of living for 25 years but it’s only been about 5 minutes since I said “Hello”