A different View of the Glass

From Shep Hyken:
A departure from the typical customer service tip, here is a motivational story...Recently I ran into an old friend, Michael Packman, who I grew up with. We were talking about our kids and he told me a great story about his daughter, Amanda.When Amanda was younger, Michael had the idea to ask her a question to see if she was an optimist or a pessimist. So, he set a half-filled glass of water in front of her and asked:“Is the glass half-full or half-empty?”Her response took him by surprise. Amanda said:”That depends if you are drinking or pouring.”Metaphorically speaking, the next time you have a "half-filled glass of water," what will be the answer to the question? Is it half-empty, half-full - or is there another answer? Sometimes the less obvious answer is a better one, or at least another alternative.
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