Are you a Customer? Yes you are!

The question is how do you like to be treated? More over how do you treat your clients?
If you look at the question you may have the answer already, But indulge me for a moment as I have another view of the situation. I want you to concider this scenario. I am a Salesman who needs technical information related to a customers needs, the sales man goes to the support department for advise. The sales man is now a customer. The technician does not have all the information at hand so he goes to the second level technitions to ask for more information. The first tech is now a customer.If someone calls into the frontline technicians they are THE CUSTOMER, If we remember that no matter what you do within a company or walk of life you the expert may have to be a customer at one tome or another during the day.Remember that when they call to walk in their shoes for a little while. If you do this you will feel more comfortable, be more empathectic to their needs and be more confident with them making the whole calling experience better for them.