Hats and Haberdashers

There are many ways to cook up something take Customer service for instance ( I won’t beat around the bush here) we are cooks of a sort. We have the books we read about our craft, we have manuals that tell us what to look for and the Internet to explain what we do not know.
We collaborate with colleagues we ask questions. We get and give an answer that is what we do.
Is what we do what we are? We have a system that contains the following ingredients:
A easy to use (for most) product,
A sales staff to sell it
A development team that makes it better that it was (Believe me it is much better now!) and fixes quickly the things that go wrong.
A talented second level team that can look at something we missed or that is a flaw in the programming or make right the junk file we received.
Then there is us…. The front line. We let the customer know it will be all right and that if not we will make it so. We train, We take orders, and we are the complaint department and vent for the frustrated. We (front line folks) wear many hats. The others however do not.
My Hat is Trainer, Customer relations, and Client services liaison I sell to salesmen the needs of a client I watch our product with great diligence. In my quest to be better I now am reading 4 books at the same time.
I am learning new things all the time, as are you.
We are what we do we do the same thing every day, we bring these systems home with us, The house is not the same place it was before we started here. We become more tolerant of the frustrated child and their homework, The Brooding spouse, the house runs in a different order more efficient than before
We bring to this place the tools we used at other places of employment, refine them into the tools and systems we have today .
What we do for our customers affects what we do for our families and friends. We get to look at things in a different light and see things as they really are. We take all this stuff home with us and mix it with what we already know.
We build relationships with our customers to the point they are almost friends. The closest job to ours is that of Client services they do what we do but without the technical stuff. We service and support our company, product, customers and staff. But most importantly … by assisting all the above mentioned people.
We service ourselves.
Wear Hats.!Lots of Hats! Wear them at work take them home, give them away and you will get more hats in return. We are what we are and we are what we do!