There is a funny thing about progress, you get to say “I’ve seen them come and I’ve seen them go” The good ones never stay long. As to say they find something better to do.
I am not a help desk manager I am a help desk mentor, The old guy that has done this forever and doesn’t want to do anything else! I get to watch others advance in the company and that is a good thing. I started here on the desk pretty much by my self and when I got some assistance they quickly moved to another department. Some to MIS some to Implementation others just out the door and now one to client services.
Proud of them, all. I still take the calls and train more people to take calls so maybe that is job security or prep work to have them go away.
I soon will have others to send down the road and a whole new room to do it with. Next year I get a whole new building to send them off in and maybe me off the 5th floor if I can’t keep a few with me. I have had one for over a year she likes what she does and that can be dangerous because that is how I feel about my job. Ms. L please don’t go away I beg of you I need routine I need the company to understand this is a most thankless position and can be a very lonely one (Look at the Maytag Repair Man or the Shell Answer man), They worked them selves out of a job)!
Congratulations to all who have slipped out of my grasp
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1 comment:
Brad thank you for your dedication to our help desk. You are a great mentor to others. Your strength comes from your ability to change when change is required and then succeed with the tools and people you have. Do not lose that strength.
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