Richard Pryor was right Fire is inspirational !

Fire is an inspirational thing that’s what he said after his ordeal and I can attest to that statement with authority.
You may ask what does this have to do with service? Well I am about to give praise where praise is due.
6 Years ago I had a flood in my basement. A company was dispatched to do the clean up. The company wanted extra money to repair things in the rooms that should have been covered by the insurance and 2 months later still nothing was done. I called a plumber to have a separate issue taken care of and he recommended another restoration service.
I called Swan’s Carpet and restoration and within 15 minutes the owner was there and took care of the entire basement from soup to nuts. The level of service was excellent and the personality of the entire company reflected a sense of genuine compassion towards my family’s needs. They were quick and thorough. I called my insurance company with a question related to the problem (after it was fixed) and they fired me! By canceling my policy. I quickly got another company.
Two years ago I was called the basement was flooded again this time it was a faulty water heater. Swans was called before I called my agent. They put my kids in a hotel and repaired all that was needed with even more polish and style by adding a production manager. Jim Purcell is a fine addition to an already outstanding company. With humidity detectors and temperature sensors, they monitored my home from the office and the Internet.
Now comes the Fire in my Garage. I was wakened by a scream by my daughter when she came home from an appointment. I saw the fire and called 911 then my wife. When I got off the phone I turned around and there was Todd and Jim from Swans They saw the smoke from 8 blocks away and knew it was my house.

Guess who is going to fix my house again? Their level of dedication and knack for the personal touch is the high mark of quality.
These are the things we learn about people, the way we like to be treated is a direct reflection on how we do what we do on the help desk. The ways we help with alternative ways of performing a task or the little tips and tricks that make using the system easier. That makes our customers happy. I only hope we can have the dedication, personality, compassion and the experience to satisfy our customers as Swans has satisfied me.