What do you do with a Drunken Sailor?

Well, As you might have guessed my foray into the world of Customer/victim has continued. The company that is handling the damage assessment and inventory called the other day and lit my fire (funny huh?) about the adjuster that came to my house. Seems he will no longer be working for them and has been “missing in Action” for some time now, With all of my paperwork. It turns out I am not the only one he was not answering on the phone for the last 3 weeks. His manager explained “he had (has) Issues” and will no longer represent the company.
FIRE STORM INSUES!
I called my insurance company (adjuster who called this company to do their bidding) and raved on! I blindsided the poor guy with insults (I do not feel bad) and exclaimed how poorly this has been handled from the start. I got better service from the red cross when they put us up for the night* (Note to Self: Make a donation and not only blood)
The adjuster said “I am not responsible for the actions taken by that company or their employees” Ah Ha!
I told them if I contract someone to investigate for me then I am responsible for anything they find and say to me as I am working for and representing them in this situation. By all means he is your responsibility after you hired him.
If one of my staff were to tell a customer a lie, delay a fix or otherwise sabotage a case they would be fired, I would catch hell for it, my manager would get in trouble and the company would fly someone out to that location to kiss some serious butt! Stuff rolls down hill! So there, you see you are responsible “you jerk”
So it went on like this for about half an hour then again with his manager.
I got lots of calls back promising they would do better (sound familiar)? Yes and I told them Losers always whine about doing better.
The company sent me the manager and a new adjuster just to take a look at an empty garage. How can we take the inventory Mr. Gilmore? Every thing is gone? Our conversation was short then we agreed that the list would have to stand on it’s own and they want this resolved as soon as” humanly possible” in essence they said:
GET ME OUTTA HERE!!!
A few days later a call came in from company 2s manager. “Well we will have your inventory list on Wednesday and be able to go over it with you and the insurance company as well” That didn’t last long. I was called by the insurance company and we went over the list (some thing were duplicated as the “other adjuster (no longer working adjuster) went over everything with me a week ago” then took my original list with him. They said go back over the list and resubmit!
Now the ball is in my court ….. again

Now you are asking what does this have to do with drunken sailors?
There is a lesson in here. I was upset and I made comments I cannot relate here. I blamed all the right people for things that should have been controlled by the supervising company. I am the customer and shouldn’t be in the position of making everybody get on the same page. But I did.
When a customer is upset we tend to pass them off, We do not hear the complaint over the complaining.
THEY ARE ONE AND THE SAME. To be blunt we have to fix the person then address the problem in that order. The two companies here did not communicate with me. They chose to let things pile up and it blew up in their faces. I think I have explained my first experience with the insurance company, so fast and thorough. Professional, all the way. The same players with the exception of company number two.
And let them know this had been no picnic. I also insulted their professionalism. I should know better (pride being what it is and all).
Do all you can for your client. Do all you can for the product and you will find the company will do all it can for you in return. Never let a customer be a bother or left feeling out of the loop.
I ranted and raved and carried on so I embarrassed myself. Drunk with anger I was the “Drunken Sailor”
Thinking back I was right and will exit the policy and be with another company next year. That is the best I can do.
A little wiser for the experience of being a customer with a really big hangover!