I was given some News letters to look over about Customer service, I found some Material that we can play with. Now I know that you readers do not usually answer me back but I have a Challange
I got these Buzzwords from http://www.buzzwhack.com/inside/mostfun.htm
and my challange is to come up with some of your own. I want you to send me yours and If they are good I will post them here.
So here goes.
1. blamestorming: A group process where participants analyze a failed project and look for scapegoats other than themselves.
2. Death by Tweakage: When a product or project fails due to unnecessary tinkering or too many last-minute revisions.
3. BMWs: Bitchers, Moaners and Whiners.
4. clockroaches: Employees who spend most of their day watching the clock - instead of doing their jobs
5. plutoed: To be unceremoniously dumped or relegated to a lower position without an adequate reason or explanation.
6. prairie dogging: A modern office phenomenon. Occurs when workers simultaneously pop their heads up out of their cubicles to see what's going on.
7. carbon-based error: Error caused by a human, not a computer (which we assume would be a silicon-based error).
8. menoporsche: Male menopause. Symptoms include a sudden lack of energy, crankiness and the overpowering urge to buy a Porsche.
9. adminisphere: The upper levels of management where big, impractical, and counterproductive decisions are made.
10. deja poo: The feeling that you've stepped in this bull before.
11. bobbleheading: The mass nod of agreement by participants in a meeting to comments made by the boss even though most have no idea what he/she just said.
12. ringtone rage: The violent response by cube mates after hearing your annoying cell phone ringtone for the 15th time.
13. muffin top: The unsightly roll of flesh that spills over the waist of a pair of too-tight
The above are taken from
http://www.buzzwhack.com/inside/mostfun.htm
Friday, May 29, 2009
Friday, May 22, 2009
Garage Wars.. The Saga Continues!
We last left our hero battling the insurance company with nothing more than this blog and a sharp whit.
They caved in and sent a paltry sum for the items that burnt up and let me start with the contractor selection. We found the one we wanted and with all the paper work submitted I am Pleased to announce the demolition started this morning. I can’t wait to see what else will happen. There is much planning in the works and some cash to take care of it plus I squeezed a little more out of the evil dominion of the insurance company.
I know that there will be more excitement when they take their time to pay out but waiting is becoming commonplace with us. I don’t like being a pain in the ass but having all this customer service experience is paying off handsomely, you see I can be a good customer that rolls over when the cheats say so or be as stubborn as hell when I desire. I desire a lot. I demand a lot too. When you are met with someone like myself what do you do? If you have been following the story here I hope that you have learned a thing or two about the customer experience. How we treat them is as important as how we face their issue.
If you greet them with contempt they hate you from the first words and there is no recovery from that. If they become annoyed with the process (just not moving as fast as they like) and it is within your control to stick a fire under the department that is handling the issue do it and make a star out of yourself. We do this at home, so why not at work?
Whining won’t help! We have some clients that call in , they have an issue that requires special assistance, they get upset that it cannot be resolved over the phone and will have to wait (sound familiar?) you handle the call then dispatch the issue to where they will get the assistance they need. They in turn call the person responsible for the product and tell them “I don’t think they (us) are taking my problem seriously and the are blowing me off. The fact of the matter is you are doing exactly what you are supposed to do and everything that can be done is being done…just not right now. As they demand. I worry about these people! They can make life difficult, but the are at the same time making the problem more difficult for themselves by saying to their supervisor I don’t feel important enough. When they find out the solution is a whole system wide detail and involve more than their issue and would be best served in a complete solution (not a partial one) they have just placed egg on their faces and feel the fool. Now they really hate you for doing your job. I go home each day confident that I have done all I can do to please these people, that is all I can do. They go out of their way to make it harder to do what you do, in the long run have made them selves tired by making more work causing trouble for everyone involved. My recent experience is no exception, I am tired of the fighting but in order for my family to get what was ours back in good working order and as nice as it once was. I have to fight and yell to the windmills in order to accomplish what I need done. So have I walked in these customers shoes? Do I know their frustration? Can I be of better service to them? Yes!
Tuesday, May 5, 2009
was it 5 minutes ago? or 25 years ago?
Time is a funny thing, Time passes slowly for something’s while it whizzes by in another respect.
I am looking back at what amounts to about 5 minutes ago. I said I Do 25 years ago today. My wife and I have managed to raise 2 fine children and adopted a third, we talked the other night about our lives together and came up with where did the time go. We lived in the same apartment for 16 years and don’t remember most of it and yet we remember it all. We had plenty of good things happen to us and some bad. For the most part all has been well in our home and yes, Life is good.
I met my wife while helping a friend move to his new apartment, back home in Pomona. I knew what I wanted the moment I saw her. Her big smile and brown eyes captivated me from the beginning!
When I first spoke to her I asked are you from here? She said no just here living with my sister. “Well where are you from?” I am from Salem! She exclaimed with great pride. I asked the typical question Massachusetts or Oregon? Her reply was Utah… see? NO HORNS!. I was hooked!
Let me step back a few months before I met Dianna. I was traveling back to California from Wisconsin where I had spent the coldest winter of my life. 60 degrees below zero some days and more snow than I had ever seen in my life. As the bus passed through Utah I saw a sign for the Budget Fuel Stop in a place called Payson.
I remember this because I thought to my self “I wonder what kind of girl come from Payson? I would have to return one day to see!
After meeting Dianna and being inseparable for 3 months, She came home to visit with her grandmother who was ill. She and her sister came back only to leave again. I was heart broken that she did this. So a few months passed a failed relationship had come and gone (she wasn’t my Dianna) and I called her up. I pled my case this way “ I love you, I miss you! What are you going to do about it?”
She told me she was in love with me too. When asked should she come back to California? Or Me here to Utah or can we meet in the middle? The discussion was short! I came here. When the bus got off the freeway the first stop was the Budget Fuel Stop! I guess my passing thought paid off, as I know what kind of girl comes from Payson. The best kind!.
I have gone through many changes since then, I was an Appliance repair man, A guinea pig for a drug study an Auto mechanic and shop manager and now a computer technician. A Boyfriend, a father and Husband, Grandfather. The Jobs get better and so does life.
To my surprise I have lived most of my life here (longer than anywhere else) I have grown in so many ways and learned to love (most importantly) This sounds like a lot of living for 25 years but it’s only been about 5 minutes since I said “Hello”
I am looking back at what amounts to about 5 minutes ago. I said I Do 25 years ago today. My wife and I have managed to raise 2 fine children and adopted a third, we talked the other night about our lives together and came up with where did the time go. We lived in the same apartment for 16 years and don’t remember most of it and yet we remember it all. We had plenty of good things happen to us and some bad. For the most part all has been well in our home and yes, Life is good.
I met my wife while helping a friend move to his new apartment, back home in Pomona. I knew what I wanted the moment I saw her. Her big smile and brown eyes captivated me from the beginning!
When I first spoke to her I asked are you from here? She said no just here living with my sister. “Well where are you from?” I am from Salem! She exclaimed with great pride. I asked the typical question Massachusetts or Oregon? Her reply was Utah… see? NO HORNS!. I was hooked!
Let me step back a few months before I met Dianna. I was traveling back to California from Wisconsin where I had spent the coldest winter of my life. 60 degrees below zero some days and more snow than I had ever seen in my life. As the bus passed through Utah I saw a sign for the Budget Fuel Stop in a place called Payson.
I remember this because I thought to my self “I wonder what kind of girl come from Payson? I would have to return one day to see!
After meeting Dianna and being inseparable for 3 months, She came home to visit with her grandmother who was ill. She and her sister came back only to leave again. I was heart broken that she did this. So a few months passed a failed relationship had come and gone (she wasn’t my Dianna) and I called her up. I pled my case this way “ I love you, I miss you! What are you going to do about it?”
She told me she was in love with me too. When asked should she come back to California? Or Me here to Utah or can we meet in the middle? The discussion was short! I came here. When the bus got off the freeway the first stop was the Budget Fuel Stop! I guess my passing thought paid off, as I know what kind of girl comes from Payson. The best kind!.
I have gone through many changes since then, I was an Appliance repair man, A guinea pig for a drug study an Auto mechanic and shop manager and now a computer technician. A Boyfriend, a father and Husband, Grandfather. The Jobs get better and so does life.
To my surprise I have lived most of my life here (longer than anywhere else) I have grown in so many ways and learned to love (most importantly) This sounds like a lot of living for 25 years but it’s only been about 5 minutes since I said “Hello”
Wednesday, April 15, 2009
Will it go Round in circles?
Karma is fixed to the wheel of life some call it Biorhythm or the UP’s and downs of life. Dharma is revealed to us this way.
The Dharma is the truth as it actually is. Always changing, always re-inventing itself.
Good things happen and bad things happen not withstanding they are just things. How we react is where good and bad come from.
After my short sabbatical I returned to the business of the Fire and started getting bids on the rebuild. The costs are getting lower and lower and we now have a plan.
I haven’t heard from the adjuster in a while (remember he said we will communicate better?) So I e-mailed him a week after sending in my inventory asking if he got it. I called the very next day and left one of “those” voice mails, asking if he received the e-mail, and asked him to call. Three days later I called him again with a little more emotion and asked if he got the e-mail. Fifteen minutes later I got an e-mail indicating he did but I wasn’t supposed to do web research to get replacement costs. “We have a team that does that for you!” Then 3 days later he calls me almost angry that I did do the research. I explained replacement cost is relevant to the area you live in, and his company won’t cheat me.
The restoration company called they said the Adjuster indicated the payment for the work preformed on the house was in the mail 2 weeks ago. I asked about that (using direct quotes and names) he said it was approved on Friday last week. I asked so? Which is it? In the mail? Or in to be approved?
The tune suddenly changed. I like to call this guy on his Bovine Excrement. (Family site you know?)
I explained my Insurance Agent is now involved and that he will be calling and checking on the progress. This did not please the adjuster at all! (I am beginning to see a pattern here, aren’t you?) I really liked it when he said that wasn’t necessary. The roll of the “Insurance Agent” is to sell the policy and make sure the policy is executed to the benefit of all parties.
The agent is looking out for our best interest and will let us know when to contact the attorneys.
Still the bids come and still getting lower….
I Have been getting better at being the customer in order to get what I need done. I have to remember that I have to deliver to my customers as well. This is called walking in the customer’s shoes!
What we do in life is reflected in how life does us this is karma When we do just the basics in our work we are called sloppy, inept and we don’t communicate with the customer. This makes us look bad.
On the other hand when we do all the steps and follow through regardless of the outcome and pass this information to our coworkers or our clients we have done all we can do. This is called good customer service and will maintain customers for a long time.
My wife likes the saying what goes around comes around. Sounds like the wheel of life.
The Dharma is the truth as it actually is. Always changing, always re-inventing itself.
Good things happen and bad things happen not withstanding they are just things. How we react is where good and bad come from.
After my short sabbatical I returned to the business of the Fire and started getting bids on the rebuild. The costs are getting lower and lower and we now have a plan.
I haven’t heard from the adjuster in a while (remember he said we will communicate better?) So I e-mailed him a week after sending in my inventory asking if he got it. I called the very next day and left one of “those” voice mails, asking if he received the e-mail, and asked him to call. Three days later I called him again with a little more emotion and asked if he got the e-mail. Fifteen minutes later I got an e-mail indicating he did but I wasn’t supposed to do web research to get replacement costs. “We have a team that does that for you!” Then 3 days later he calls me almost angry that I did do the research. I explained replacement cost is relevant to the area you live in, and his company won’t cheat me.
The restoration company called they said the Adjuster indicated the payment for the work preformed on the house was in the mail 2 weeks ago. I asked about that (using direct quotes and names) he said it was approved on Friday last week. I asked so? Which is it? In the mail? Or in to be approved?
The tune suddenly changed. I like to call this guy on his Bovine Excrement. (Family site you know?)
I explained my Insurance Agent is now involved and that he will be calling and checking on the progress. This did not please the adjuster at all! (I am beginning to see a pattern here, aren’t you?) I really liked it when he said that wasn’t necessary. The roll of the “Insurance Agent” is to sell the policy and make sure the policy is executed to the benefit of all parties.
The agent is looking out for our best interest and will let us know when to contact the attorneys.
Still the bids come and still getting lower….
I Have been getting better at being the customer in order to get what I need done. I have to remember that I have to deliver to my customers as well. This is called walking in the customer’s shoes!
What we do in life is reflected in how life does us this is karma When we do just the basics in our work we are called sloppy, inept and we don’t communicate with the customer. This makes us look bad.
On the other hand when we do all the steps and follow through regardless of the outcome and pass this information to our coworkers or our clients we have done all we can do. This is called good customer service and will maintain customers for a long time.
My wife likes the saying what goes around comes around. Sounds like the wheel of life.
Thursday, April 9, 2009
Stress, Therapy and Push Rods
As many of you may have noticed I have been away for a few days. With all the “Stuff” going on the Garage, The Bills and the pressures here at work all came to a head the other day. Someone blasted me for doing my job when the rules were never expressed over the task at hand (pleasing the customer and a parent) I placed someone on a do not call list. I do this all the time for clients and have never had a problem until this one. With that the camels back broke and I packed my desk, made a fool of my self then took 2 ½ days off to relieve the stress that had been building for too long.
I went home with my desk stuff and sacred my daughter (thought I got Fired) I explained in a shaky voice I am Burnt out! By that I meant 4 years of no vacation 4 hours of sleep at night Mounting pressure from all sides have done me in.
My truck hadn’t run well for a couple of weeks so I took that time to do major surgery on it. Long story short after 1 day of tearing it down and looking to the job of replacing head gaskets. I found a thrown rod. By this time (having enjoyed turning a wrench for a whole day) it was a simple four-dollar repair. I had set myself a goal of being done by 12 noon Wednesday. I was done at 11:15 am. My truck runs far better now, I didn’t think about work, I hardly noticed there was no garage behind me. Just my engine and busy hands.
After I started the truck, A stream of calm washed over me. The sun was brighter the breeze cooler and the stress just went away.
Contractors are coming by to give estimates on the garage (first one was 42,600) to rebuild. Better sounding numbers are ahead and I can’t wait to get this part of the story finished.
I work a lot, I do more than is required by my employers because I am built that way. I stay up late to attend to the needs of my family and help out as much as I can.. Makes for a long day and short amounts of sleep. I just had to take a few days off to collect myself and now I am back and better than ever.
My Friend and Mentor, Bill gave me a flier on how to cope with stress. Simple things like change your environment, take a walk do something like a hobby (rebuild the upper half of your engine) to get away from the situation for awhile. I should have read it before I got all stressed out, So a note to self: do not should yourself!
My thanks to my managers and those who have followed my train wreck so far for understanding. I hope nobody has to be driven to take a few days off. Keep something on the back burner to keep your sanity. I know I will. Take time if you need it or take time when you don’t. Just take the time to get away from the stresses we all face and let life happen for just a little while. All the important things will be there when you get back.
I went home with my desk stuff and sacred my daughter (thought I got Fired) I explained in a shaky voice I am Burnt out! By that I meant 4 years of no vacation 4 hours of sleep at night Mounting pressure from all sides have done me in.
My truck hadn’t run well for a couple of weeks so I took that time to do major surgery on it. Long story short after 1 day of tearing it down and looking to the job of replacing head gaskets. I found a thrown rod. By this time (having enjoyed turning a wrench for a whole day) it was a simple four-dollar repair. I had set myself a goal of being done by 12 noon Wednesday. I was done at 11:15 am. My truck runs far better now, I didn’t think about work, I hardly noticed there was no garage behind me. Just my engine and busy hands.
After I started the truck, A stream of calm washed over me. The sun was brighter the breeze cooler and the stress just went away.
Contractors are coming by to give estimates on the garage (first one was 42,600) to rebuild. Better sounding numbers are ahead and I can’t wait to get this part of the story finished.
I work a lot, I do more than is required by my employers because I am built that way. I stay up late to attend to the needs of my family and help out as much as I can.. Makes for a long day and short amounts of sleep. I just had to take a few days off to collect myself and now I am back and better than ever.
My Friend and Mentor, Bill gave me a flier on how to cope with stress. Simple things like change your environment, take a walk do something like a hobby (rebuild the upper half of your engine) to get away from the situation for awhile. I should have read it before I got all stressed out, So a note to self: do not should yourself!
My thanks to my managers and those who have followed my train wreck so far for understanding. I hope nobody has to be driven to take a few days off. Keep something on the back burner to keep your sanity. I know I will. Take time if you need it or take time when you don’t. Just take the time to get away from the stresses we all face and let life happen for just a little while. All the important things will be there when you get back.
Monday, March 23, 2009
From Frankenstein to customers with smiles
One of the ways you can get a better reaction from an upset or unreasonable customer is to smile, When you smile it can and is translated over the phone. When I answer I always ask, “how are you today?” They in turn out of courtesy ask how are you? I replay in general “Just right” which is to say I am the best that I am no matter how I feel because the powers that be will me that way. I am always just right. This takes some back and gives the smile half a chance. When I then smile (sometimes explaining what I meant) they lighten up. I may have explained this before but it is worth repeating.
If we are all serious and not in a receptive mood they are less likely to open up with the details of a problem. If we treat them the way they want to treat us we will all be out of a job. They have the right to be upset. We have the duty to offset that feeling. I am pleased to announce most of the time it works.
With those who don’t react to the smile? I suggest reason, Tact and possibly a good laxative. Because if they are sour to you after all that? they are that way to everyone. We have only one chance to make the first impression. We have a lifetime to pay for a bad one. I HAVE PISSED OFF SOME OF THE BEST!
BUT, I have made welcome some of the hardest to please.
Can we make customers get better service? When they call and wait for a solution, do you really have the time to look at the issue? Weather you want to or not you should. If it will be long and protracted I would say let me look this over and call you right back to let you know what I found. If you work on their schedule they like that. Only the really Died in the wool Hardnose will insist on waiting for you to track a long protracted issue down (there are a few of those around but not many).
Can we build a better customer? Yes we can. By giving enough vent time, by being polite and giving alternatives when faced with how it can be done. Always be a point of authority (expert in your field)
But most of all listen. Most of the time they have a question the answer is within that question.
There is never a stupid question, They are not illiterate (some say that they are) I tell them we know they are not and just haven’t been informed of the nuances of the program yet. This is a big help to those who struggle.
Here is a checklist
Let the customer help you provide the best possible service
Teach them how to get it by letting them know when is the best time to call (Don’t make them rehash a problem until they get mad) and what to describe when the get that error.
If you smile they smile back and if you are polite they in turn will be too (a common courtesy) Treat them like you would your parents. This will make it a lot easier to get the work done.
Explain how we do things. (We do not have the best system of getting the work done but we are making adjustments all the time.) If they don’t understand how we get it done they become confused and frustrated at best and angry at the very worst. Once they understand that we have a method of getting things don and that those methods work. The better they will think of us and the process works for them too.
For more read Customers for life by Carl Sewll
If we are all serious and not in a receptive mood they are less likely to open up with the details of a problem. If we treat them the way they want to treat us we will all be out of a job. They have the right to be upset. We have the duty to offset that feeling. I am pleased to announce most of the time it works.
With those who don’t react to the smile? I suggest reason, Tact and possibly a good laxative. Because if they are sour to you after all that? they are that way to everyone. We have only one chance to make the first impression. We have a lifetime to pay for a bad one. I HAVE PISSED OFF SOME OF THE BEST!
BUT, I have made welcome some of the hardest to please.
Can we make customers get better service? When they call and wait for a solution, do you really have the time to look at the issue? Weather you want to or not you should. If it will be long and protracted I would say let me look this over and call you right back to let you know what I found. If you work on their schedule they like that. Only the really Died in the wool Hardnose will insist on waiting for you to track a long protracted issue down (there are a few of those around but not many).
Can we build a better customer? Yes we can. By giving enough vent time, by being polite and giving alternatives when faced with how it can be done. Always be a point of authority (expert in your field)
But most of all listen. Most of the time they have a question the answer is within that question.
There is never a stupid question, They are not illiterate (some say that they are) I tell them we know they are not and just haven’t been informed of the nuances of the program yet. This is a big help to those who struggle.
Here is a checklist
Let the customer help you provide the best possible service
Teach them how to get it by letting them know when is the best time to call (Don’t make them rehash a problem until they get mad) and what to describe when the get that error.
If you smile they smile back and if you are polite they in turn will be too (a common courtesy) Treat them like you would your parents. This will make it a lot easier to get the work done.
Explain how we do things. (We do not have the best system of getting the work done but we are making adjustments all the time.) If they don’t understand how we get it done they become confused and frustrated at best and angry at the very worst. Once they understand that we have a method of getting things don and that those methods work. The better they will think of us and the process works for them too.
For more read Customers for life by Carl Sewll
Friday, March 13, 2009
And The Walls Came Tumbling Down…
Here is more on the experience of the customer and the Fire.
I received an IM from my wife yesterday asking if I was ok? Why do you ask I replied? They didn’t call you?
No, Who? The restoration People?
The back wall of my Garage caved in.
Last week we got the go ahead to tear down the roof and start rebuilding, I was so pleased. I got the check from the insurance and passed it to the contractor The day before we started to demolish the garage.
My wife’s IM was just the start. I got home and found everything in my side yard, Grass torn up and a car on the lawn sheds and continence strewn all over. It looks worse now then the day after the fire!
The back wall was torn about half way down and the roof was gone. As they tried to calm me down they said we can rebuild with wood, or try to fix it but we need engineers to help out (more money to be spent) and determine the best possible route. Well al new brick would cost $9,000 plus Labor the wood and labor 19,000 Just what they gave me!
I have a Brick Mason in the family! He is out of work right now and is going over the situation.
I am finding out I am not the best of customers I really get upset when things go wrong and insist that it works out for everyone when it works.
Now I have to remember that when my customers call. I have to be in the restoration business. Resurrecting the spirit of my customer when it goes wrong so I can see where the actual issue lies.
Todd and Jim did exactly that. They let me vent for a moment, Punch their Dump Truck and then gave me the options for repair.
We do the same thing everyday with almost every call. We are good at being the provider. But how are we as customers ourselves? I find that knowing what to expect from a provider from the beginning has it’s advantages but also pitfalls as well. Setting expectations is a tricky business. Make them small goals, What do you hope to accomplish? How will we do it? And in the long run how much time will it take.
The Scenario was played out at a company meeting The story goes like this. I took my car to the shop and left it. I called each day to check “Oh it in the shop for Diagnostics” That went on for a few days. He went to the shop and found the car had not been moved.
He took the car and placed a few calls to other shops. And got this response from the one he chose."The appointment will be Wednesday and we will acess the car and report back to you! They did and the repair would cost this much and take this long. The part can be ordered today and will be in ,in a week.
You can still Use your call until then. He knew how much it was to cost, how long the job would take and didn’t need to rely on someone else for transportation.
This is how I ran my shop, before it was like the other one. There is a big difference in working towards
An objective and just passing the customer off.
I work hard at what I do, I work with my customers as a team. We have this symbiotic relationship. They need me as much as I need them. I need them to teach me how to be a better customer.
By the way my hand still hurts. Dump Trucks are Hard!
I received an IM from my wife yesterday asking if I was ok? Why do you ask I replied? They didn’t call you?
No, Who? The restoration People?
The back wall of my Garage caved in.
Last week we got the go ahead to tear down the roof and start rebuilding, I was so pleased. I got the check from the insurance and passed it to the contractor The day before we started to demolish the garage.
My wife’s IM was just the start. I got home and found everything in my side yard, Grass torn up and a car on the lawn sheds and continence strewn all over. It looks worse now then the day after the fire!
The back wall was torn about half way down and the roof was gone. As they tried to calm me down they said we can rebuild with wood, or try to fix it but we need engineers to help out (more money to be spent) and determine the best possible route. Well al new brick would cost $9,000 plus Labor the wood and labor 19,000 Just what they gave me!
I have a Brick Mason in the family! He is out of work right now and is going over the situation.
I am finding out I am not the best of customers I really get upset when things go wrong and insist that it works out for everyone when it works.
Now I have to remember that when my customers call. I have to be in the restoration business. Resurrecting the spirit of my customer when it goes wrong so I can see where the actual issue lies.
Todd and Jim did exactly that. They let me vent for a moment, Punch their Dump Truck and then gave me the options for repair.
We do the same thing everyday with almost every call. We are good at being the provider. But how are we as customers ourselves? I find that knowing what to expect from a provider from the beginning has it’s advantages but also pitfalls as well. Setting expectations is a tricky business. Make them small goals, What do you hope to accomplish? How will we do it? And in the long run how much time will it take.
The Scenario was played out at a company meeting The story goes like this. I took my car to the shop and left it. I called each day to check “Oh it in the shop for Diagnostics” That went on for a few days. He went to the shop and found the car had not been moved.
He took the car and placed a few calls to other shops. And got this response from the one he chose."The appointment will be Wednesday and we will acess the car and report back to you! They did and the repair would cost this much and take this long. The part can be ordered today and will be in ,in a week.
You can still Use your call until then. He knew how much it was to cost, how long the job would take and didn’t need to rely on someone else for transportation.
This is how I ran my shop, before it was like the other one. There is a big difference in working towards
An objective and just passing the customer off.
I work hard at what I do, I work with my customers as a team. We have this symbiotic relationship. They need me as much as I need them. I need them to teach me how to be a better customer.
By the way my hand still hurts. Dump Trucks are Hard!
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